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Dec 9th, 2016

Additional Replacement Activities for Takata Driver Front Airbag Inflators

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Petaling Jaya, 9 December 2016 – Honda Malaysia today informs that all its 84 Authorised Honda Service dealers nationwide will mobilise their associates to go door to door and approach affected customers at their premises from now until 31 December 2016. The exercise is to increase further awareness and emphasis on the importance of replacing the affected Takata driver front airbag inflator to help expedite the free-of-charge replacement activity.

This latest activity is in addition to the Honda Service Central Hubs, Mobile Hubs which are stationed at selected shopping malls, and Honda’s on-ground events such as the Honda Family Road Trip. Customers are encouraged to urgently replace their affected Takata front airbag inflators as the affected (driver/passenger) front airbag inflators manufactured by Takata may deploy with excessive internal pressure when activated. The airbag inflator casing might rupture, which may result in injury or fatality of the driver and passenger. 

The door-to-door mobile teams from Authorized Honda Service dealers associates will be in Honda uniforms (please refer to image on the team look) together with an authorisation letter for customers’ convenience in recognizing the team. Customers may contact the Honda Toll Free number 1-800-88-2020 or Authorized Honda Service dealers for further confirmation when approached by the team. The door-to-door mobile teams will also make arrangements for replacement activities on-site where necessary for customers who are genuinely unable to go to any nearest dealers or temporary hubs.

At the same time, Honda Malaysia strongly encourages affected customers to make an appointment at any Authorised Honda Service dealers and Honda Service Central Hubs for the replacement. Affected customers can also walk-in to the Honda Service Central Hubs to replace their Takata driver front airbag inflator. Replacement activities at the Mobile Hubs and Honda Family Road Trip do not require advance appointment.  For further enquiry on the Takata driver front airbag inflator replacement appointment, affected customers may contact Honda Toll Free number 1-800-88-2020.

As of 8 December 2016, Honda Malaysia has completed 68% replacement of Takata driver front airbag inflators and would like to further improve the completion ratio by providing more replacing convenience to affected customers.

Honda Malaysia remains in its commitment to ensure the safety of customers and would like to also encourage affected customers to make an appointment at either the Honda Service Central Hubs or Authorized Honda Service dealers to urgently replace their affected Takata driver front airbag inflators.

In addition, Honda Malaysia is working closely with the Road Transport Department / Jabatan Pengangkutan Jalan (JPJ) to approach current owners of affected Honda vehicles based on JPJ data.

For more information on this activity, customers can either call Honda Toll Free number 1-800-88-2020 or check their vehicles recall status by logging on to www.honda.com.my or www.productrecall.honda.com.my.

Honda Malaysia Sdn. Bhd. continues alerting and informing customers of the importance of replacing the affected vehicle’s airbag inflators, via increased frequency of postings on social media and SMS blast. Owners of Honda vehicles affected by the airbag inflator product recall are advised to immediately get their vehicles checked and parts replaced at any Authorized Honda Service dealers, Service Central Hubs or Mobile Hubs as soon as possible.

Appendix 1:

Honda Malaysia Central and Mobile Hubs Location and Operating Hours

Appendix 2: Honda Dealer Staff Uniforms

Customer Relations Executive

Sales Advisor - White

Sales Advisor - Olive Green

Service Advisor

Technician


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