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Jun 7th, 2010

Ban Lee Heng relocates as a new 3S Centre, to better serve customers

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Seremban, 3 June 2010 - In line with its dedication to serve its customers better, Ban Lee Heng Motor Sdn Bhd ("Ban Lee Heng" or the "Dealer"), a long time partner of Honda Malaysia Sdn Bhd, seeks to provide products, sales and after-sales services under one roof in its new location in Seremban 2.

Honda Showroom Honda's First 3S Centre

The New Ban Lee Heng Motor Sdn Bhd 3S Centre

The official Ribbon Cutting Ceremony ( From left: Dato' Ng Chee Ping, Chairman of Ban Lee Heng Motor Sdn Bhd, Alex Wong, Toru Takahashi, Managing Director and CEO of Honda Malaysia Sdn Bhd, Mr. Johnnie Wong, Managing Director of Ban Lee Heng Motor Sdn Bhd, Encik Rohime Shafie, President and COO of Honda Malaysia Sdn Bhd and Edward Wong, Director of Ban Lee Heng Motor Sdn Bhd

 

Previously, Ban Lee Heng was operating a showroom located in Jalan Yam Tuan and supported by a service centre that was situated in Senawang Light Industries Estate. Despite the distance, Ban Lee Heng has always been able to provide customers in Seremban with Honda's products, sales and after-sales services that exceed their expectation.

After 6 decades, Ban Lee Heng will continue to uphold Honda's commitment to achieve Customer Satisfaction No. 1, as well as to meet the ever growing market demand in Seremban. Therefore, the integration of products, sales and after-sales services with improved convenience and accessibility is the Dealer's commitment to provide speedier and more efficient services for its customers within the vicinity of Seremban.

Mr. Toru Takahashi remarked in his speech during the opening, "Since Honda Malaysia's inception in 2001, sales in Seremban have increased by 10 times; indeed, this shows a significant growth. In last year alone, there was a growth of 22%, we managed to achieve 1,076 units of sales as compared to 876 units of sales in 2008".

Mr. Toru Takahashi, Managing Director and CEO of Honda Malaysia Honda 3s Centre Senawang
Mr. Toru Takahashi, Managing Director and CEO of Honda Malaysia Sdn Bhd, giving his speech Mr Toru Takahashi, Managing Director and CEO of Honda Malaysia Sdn Bhd presenting a token to Mr. Johnnie Wong, Managing Director of Ban Lee Heng Motor Sdn Bhd

 

He further added that, "Judging by the promising growth, we believe that the relocation of Ban Lee Heng is timely and necessary. The relocation also means that Honda's products, sales and after-sales services are more accessible for the people in Seremban."

A booming district developed with elements of urban modernisation, Seremban 2 is an ideal location for Ban Lee Heng as it is easily accessible.

Having been in the industry for more than 6 decades, Mr. Johnnie Wong, Managing Director of Ban Lee Heng highlighted in his opening remarks, "We hope you would like our new 3S showroom, as there will be significant improvements in our services. In short, we aim to serve you better, faster".

Mr. Johnnie Wong, Managing Director of Ban Lee Heng Motor Sdn Bhd En. Rohime Shafie President and COO of Honda Malaysia Sdn Bhd, Toru Takahashi, Managing Director and CEO of Honda Malaysia Sdn Bhd,  Johnnie Wong, Managing Director of Ban Lee Heng Motor Sdn Bhd, and Edward Wong, Director of Ban Lee Heng Motor Sdn Bhd.
Mr. Johnnie Wong, Managing Director of Ban Lee Heng Motor Sdn Bhd, giving his speech En. Rohime Shafie President and COO of Honda Malaysia Sdn Bhd, Toru Takahashi, Managing Director and CEO of Honda Malaysia Sdn Bhd,  Johnnie Wong, Managing Director of Ban Lee Heng Motor Sdn Bhd, and Edward Wong, Director of Ban Lee Heng Motor Sdn Bhd.

 

Ban Lee Heng's humble beginnings can be traced back to 1946 when it ventured into the bicycles business. It later started selling Honda motorcycles in the same year. In 1976, much like Honda's history, Ban Lee Heng evolved and started selling cars to the market. Clearly, Ban Lee Heng has been growing with Honda to becoming a household brand that one can rely and depend on.

Honda's First 3S Centre

Mr Johnnie Wong showing Mr Toru Takahashi around the new 3S Centre

 

Having served the community for more than 60 years, Ban Lee Heng has built a reputable database of more than 3,500 customers. Honda City remains the best selling model in Seremban, capturing 51% of the total sales.

Car Delivery to 1st customer - From Left: Edward Wong, Director of Ban Lee Heng Motor Sdn Bhd, Rohime Shafie, President and COO of Honda Malaysia Sdn Bhd, Johnnie Wong, Managing Director of Ban Lee Heng Motor Sdn Bhd, Toru Takahashi presenting key to Mr. & Mrs Nyon, Sam Wong, Service Manager of Ban Lee Heng Motor Sdn Bhd, How Chee Seng, Sales Advisor of Ban Lee Heng Motor Sdn Bhd.
Car Delivery to 1st customer - From Left: Edward Wong, Director of Ban Lee Heng Motor Sdn Bhd, Rohime Shafie, President and COO of Honda Malaysia Sdn Bhd, Johnnie Wong, Managing Director of Ban Lee Heng Motor Sdn Bhd, Toru Takahashi presenting key to Mr. & Mrs Nyon, Sam Wong, Service Manager of Ban Lee Heng Motor Sdn Bhd, How Chee Seng, Sales Advisor of Ban Lee Heng Motor Sdn Bhd.

 

The 3S concept is a constituent of Honda Malaysia's policy of prioritising customer satisfaction while creating an enjoyable customer experience.  Honda believes that when a purchase is made, a life-long relationship with the customer is forged. Therefore, it is utmost important for Honda to nurture this long term relationship by providing after-sales services that are of highest quality.

Since its establishment, Honda Malaysia has been training its dealers to acquire the 3S status so as to provide a total package of service and convenience to customers nationwide. To date, there are a total of 58 Honda Dealers, of which 55 of them operate Honda 3S Centres.  

For those who would like to make appointment with Ban Lee Heng, customers are advised to call their new number at 06-601 7815, a simple procedure aiming to shorten customer's waiting time. Ban Lee Heng also handles insurance claim, renewal of insurance and road tax.


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