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Nov 25,2016

Update on Takata Passenger Front Airbag Inflators Stock Availability and Replacement Activities

Petaling Jaya, 25 November 2016 – Honda Malaysia today reiterates its commitment to ensure the safety of customers and would like to update on stock availability and further efforts on the Takata front airbag inflators replacement activities. Customers are encouraged to urgently replace their affected Takata front airbag inflators as the affected (driver/passenger) front airbag inflators manufactured by Takata may deploy with excessive internal pressure when activated. The airbag inflator casing might rupture, which may result in injury or fatality of the driver and passenger. 

       1.     Takata Passenger Front Airbag Inflators Stock Availability

Honda Malaysia will increase the stock availability for Takata passenger front airbag inflators to 55% by the end of November 2016, a month earlier than the expected timeframe announced previously. The stock will gradually increase to 70% availability by the end of December 2016.

Honda Malaysia would like to urge affected customers to replace the Takata passenger front airbag inflators immediately. Honda Malaysia encourages affected customers to make an appointment at any of the Honda Service Central Hubs or Authorized Honda dealers to avoid any setback for these replacements to be carried out systematically.

As of 23 November 2016, Honda Malaysia has replaced more than 62,300 out of the approximate 125,000 affected Takata passenger front airbag inflators, translating to a completion ratio of 50%.

In an additional campaign to ensure further customer safety, another replacement effort involving 147,894 units of Takata passenger front airbag inflators was undertaken on 23 June 2016 as a preventive measure. Honda Malaysia has also taken immediate action to start the replacement activities of these affected units as well.

2. Takata Driver Front Airbag Inflators Stock Availability

Honda Malaysia would like to reassure that the stock availability for Takata driver front airbag inflators is at 100%. All Honda Service Central Hubs and Authorized Honda dealers have sufficient stock to undertake the replacement of Takata driver front airbag inflators and Honda Malaysia once again would like to urge affected customers to make an appointment to replace the affected airbag inflators immediately.

As of 23 November 2016, Honda Malaysia has replaced more than 175,000 out of the approximate 264,000 affected Takata driver front airbag inflators, translating to a completion ratio of 66%.

3. Extension of Mobile Hubs in Shopping Malls

To continue providing more locations and convenience for customers to replace the affected Takata front airbag inflators, Honda Malaysia is extending the current 11 Mobile Hubs at shopping malls to a total of 18 shopping malls until 25 December 2016. Customers can check on the latest locations of the Mobile Hubs at shopping malls at www.honda.com.my or www.productrecall.honda.com.my

The increase of Mobile Hubs in more shopping malls is in addition to the operations of the Honda Service Central Hubs which have been extended until 31 December 2016 and the replacement activities that are also available during Honda’s on-ground activities such as Honda Family Road Trip and Honda Mobile Road Shows.

Honda customers can check their vehicles recall status either by logging on to www.honda.com.my or www.productrecall.honda.com.my or by calling the Honda Toll Free number 1-800-88-2020.

Honda Malaysia Sdn. Bhd. continues alerting and informing customers of the importance of replacing the affected vehicle’s airbag inflators, via increased frequency of postings on social media and SMS blast. Owners of Honda vehicles affected by the airbag inflator product recall are advised to immediately get their vehicles checked and parts replaced at any authorized Honda dealers, Service Central Hubs or Mobile Hubs as soon as possible.