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Customer Communication Executive

 
Job Responsibilty : 
  1. To deliver first class, professional customer service to HMSB existing and potential customers.
  2. To deliver front line customer services to ensure resolution of enquiries.
  3. To provide customer with accurate and precise product and service information.
  4. To follow established procedures for each service request, adhering to agreed Key Performance Indicators (KPIs) and quality standards to maximize customer satisfaction.
  5. To liaise closely with both dealers and internal division for accurate delivery of information and fast resolutions.
  6. To record all enquiries answered and received, systematically (both manually and through computer system).
  7. To escalate customer dissatisfaction, complaints or priority issues that cannot be completed with agreed procedures.
  8. To perform constant follow-up with customers, dealers and internal division and update system immediately till the closure of inquiry/case.
  9. To assist CCS Unit Leader to follow-up on all follow up with dealers and internal division and notify on non-conformance immediately.
  10. To continuously strive to develop and maintain good rapport with our customers and strive towards Customer Satisfaction.

Requirement : 

  1. Bachelor Degree in Marketing and Administration or associated field.
  2. Minimum of 2 years work experience in a Customer Fronting position within a service sector company.
  3. Team player with the ability to prioritize and follow up.
  4. Highly motivated, energetic and good communication skills.
  5. High competence in Problem Solving and Problem Analysis skills.
  6. Good command of English language & Bahasa Malaysia, both written and spoken.